Who do you trust?
Probably those who you determine are reliable. So, those who don't keep their promises quickly lose the trust of their friends and colleagues.
Before you commit to a new project or obligation, be sure you can fulfill it. If you really aren't certain, then say so. It's better to simply disappoint someone now than show up empty-handed on the day of your big promise. If, despite your best effort, you think you'll miss a deadline or milestone, then contact the other person and explain what has happened. We've all been in similar situations and again: disappointment is a lot different than "I can' trust you."
5 Ways To Become Reliable1. Before you agree to a new obligation, check that you have enough time--then keep your promise.
2. Say "no" to demands that may stretch you past your capacity. This means being honest with yourself, about yourself, first.
3. Be honest and realistic about the scope of work and related deadlines.
4. Quickly alert people when you know there will be a delay.
Note: Thanks to a comment and reminder from "Lean" afficionado Jamie Flinchbaugh, this isn't a matter of "Oh, I'm going to be late." It may very well be the beginning of a renegotiation of the project. If the boss tells you "that's the date," you'll need to lay out everything else that's on your calendar and re-prioritize together. FYI: I have seen more than one boss say, "You committed to it, I announced it would be done, do it regardless of the other 'stuff'." Which underscores the point: Be thoughtful and careful about your commitments.
5. Meet deadlines and create trust.
____________________________________Speaking of reliablity: How about a reliable source for those of you who are thinking about a business start-up?
My online friend and serial entrepreneur, GL Hoffman, has written a small book called Startup: 100 Tips To Get Your Business Going. There are over 100 short paragraph answers in the book, such as:
1.
Should you jump in and save every sales situation? Number 59. This
answer makes you a leader.
2. Do you have to know everything that's
happening? Number 39.
3. What is the one thing that makes
people join your new company? Number 38.
4. Is having fun at
work over-rated? Number 6.
5. Why is firing someone at your
startup extra hard? Number 7.
6. Why do you have to be an
energy-creator? Number 96.
7. Why you don't want your people
to worry like you are worrying. Number 82.
8. Why the "new
guy" could be doing more harm than good. Number 66.
9. Why
you shouldn't trust those who say they can help you raise money. Number
67
10. What is the biggest sign of a culture that is
developing badly? Number 54.
11. Are your customers always
right in a startup? Number 47.
12. On the priority list for a
startup, where does SALES rank? Number 30.
13. What one
thing can you do to motivate yourself? Number 23.
Darned good deal from a guy who has started and sold a lifetime-worth of companies.
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