I went shopping at Macy's in Moorestown, NJ, for a Christmas gift for my dad.
I left with the gift that I wanted and a desire never to patronize Macy's again.
Steve: I want to buy these two sweaters. I received your flyer with the discount coupons but my wife has the coupons and is upstairs shopping. Could you swipe one from your copy?
Macy's cashier: "No!"
Steve: Gee, I shop here frequently and have had other cashiers actually offer to do that. Are you sure...?
Macy's cashier: "No! Will that be cash or charge?"
Steve: "Charge. And could I get two gift boxes, please?"
Macy's cashier: "No.We don't have gift boxes. There aren't any in the store."
I wished her a Merry Christmas, took my bag of sweaters, and left the store.
Here's the thing. During this exchange there was no smile, no attempt at apologizing for any inconvenience, and not even a "thank you" at the end. The cashier was simply behaving in the most miserable manner while Happy Christmas-spend-your-money-here music played on the store's sound system.
So I won't go back and give them any more of our money. But I will revel in seeing the smile on my dad's face when he receives the gifts. (He can only wear sweaters that zip up from the bottom because of physical limitations).
Let's Go Do Some Good. Now.
There are people waiting for--and needing--a smile and much more.
So I'm suggesting a click on Guy Kawasaki's post where he lists and describes charities that can help change the world. If you want to do something concrete to make a difference, his is a terrific resource.
One more thing:
If you are so inclined, pause and pray for a peaceful heart for the nameless cashier at Macy's. She is carrying some burden that has overwhelmed her to the point of misery.