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Roger Anderson

I think that one of the biggest reasons that people do not do follow-up is that they have abdicated the responsibility to the designated person. Sort of a set it and forget it kind of thinking.

It would be great if we could just ask someone to do something and they do it. We don't do everything we are asked to do. Not even everything we say we are going to do. We forget, we change our minds, or whatever.

I agree that a leader who does not do follow-up needs training. Oh, and they need someone to follow-up and see that they did.

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