How Clear Are Your Instructions?

When you give direction are you as clear as you can be?

Language matters. In an era of sound bites and time pressure, it's easy to quickly toss out a word or two that makes sense in our own minds. But will it help people do what they need to do--and do it correctly?

This screen shot was sent to me yesterday by a cube dweller in Manhattan. She wondered what action to take.

Someone in the "Department of User Experience" got paid to create this. I wonder if the boss proceeded to delete employment.