Today's Guest Writer: Frode Heimen, whose Never Mind The Manager always has the ring of experience because Frode lives the life each day as a Department Manager at a Telecom in Norway. Frode is a constant champion of best management practices and productivity.
Do you want to buy me a house?
It is not about asking the right question, it is all about asking the question in the right way. I asked a friend to buy me a house, and I got a positive response! How is that possible at all? Could you then ask for favors at work and get more positive responses? Yes it is all in the way you ask.
I asked my friend if he was interested in making an extra $600 per month for four years, earning him $28.800. I got his attention. I said, you need to buy a house, rent it to me for four years, and I will buy it from you then with an extra reward of $10.000. I am renting today, and by renting from my friend the money would help a friend instead of a stranger. He was very interested until I pulled the plug of my social experiment. But I managed to get someone interested in investing approximately $270.000; so, shouldn't you should be able to get people to simply do their job as well?
Changing A Response to Lateness
I once had an employee who struggled getting to work on time. She was always late. I could ask her to get to work on time again and again. It would not help.
So, I started by getting her to be more effective. Remember, my goal was to get her to arrive on time for work. I had follow up conversations once per month and did not mention her being late at all. I made sure that she was improving in quality and efficiency. So one day I sat down and said, "You have been working here for a while now and doing a great job, improving in all areas." I continued by talking about the future. How she had been working at a call center for more than two years now, quite an accomplishment! How getting a good resume from such a job is gold when applying to future jobs. Working in a call center for 3 of 4 years would show that she are a fighter could handle high workloads and stress.
And finally: "You are heading for a valuable resume for the day you decide to move on, but there is just one thing: if you can improve your tardiness you will get a flawless resume, but tardiness is not a liked skill with future employers. If you evaporate tardiness from a future resume, you will be guaranteed to get good jobs later on."
She has not been late since.
How do you get the response you want?