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Nathaniel

One of the things that we've noticed is that continuous feedback often leads to a more open culture. People are more confident to share their opinions in a culture that embraces feedback. Like you mention, feedback is a starting point for a structured conversation. Another point I would add on feedback in general, is that receiving feedback is knowing that someone cares enough to take the time and tell you what they thought. I think this is important to remember when you get feedback saying you did something poorly. You're much worse off not receiving feedback then getting feedback that may sting a little. Great post!

Kevin W. Grossman

Absolutely. Direct, honest conversation leads to truer expectation and better performance, or it leads to the reality that other difficult decisions must be made. Either way avoiding the conversation doesn't help anyone especially the organization.

Steve Roesler

Nathaniel & Kevin,

Thanks for the personal affirmation; it sounds as if you have first-hand experience with what happens when the opposite takes place!

Helen

This is a lot like, bad publicity is still publicity. And I don't agree using publicity in such a manner, but this is another subject. It is very true, that if we don't know what to do with the feedback that we receive, then that means that we are not on the good path. We ask for an opinion, we get it and if there is a majority of feedback in the same direction, I think that there is the solution. Simple and clear.

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