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I agree, people shouldn’t be told ‘how’ to do their job. Everybody has a unique approach in which they get things done. In order to fully engage and motivate employees, few steps must be taken. Firstly, employees need to be comfortable with the present state of the company. Decision-making in an organization needs to be decentralized so that employees can create value. An environment of trust is also important in an organization. Trust can be encouraged through transparency in communication and information-sharing. All these steps will go a long way in motivating employees to perform better. These tenets have been put forward by Vineet Nayar of HCL Technologies in his book ‘Employees First, Customers Second’.

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