New Boss, Transition, and You

Over the life of my consulting practice, I've been engaged often to assist with the entry of a new boss on the scene.  It's always energizing because of the variety of activities involved and the potential impact of a smooth transition.

What People Forget and What You Can Do

As you can imagine, with the entrance of a new boss comes the question, "What does (s)he want?" and "How does (s)he want it?"

Reasonable questions from people who are concerned about good performance. But as I watch and participate, I realize that on Days 1 and 2 they are the wrong questions. The right questions are:

"What do you need?" and "How can I help you?"

Think about this: When you walk into a new situation where everyone knows each other, has long-time relationships, and understands the lay of the land, what do you look for?

A little help getting acclimated. 

A manager or any other executive in transition is looking for the same thing. Sure, they have a sense of who they are and what their role is. But the higher up you are in the organizational food chain, the more people tend to see you as a "role" instead of a person. Indeed, it can be lonely at the top.

The next time you're close to a managerial change ask, "How can I help you?"

The simple act of asking will be helpful. 

 

Comments

[Al Pittampalli]

What a rarely thought about perspective, Steve. You're right. Everyone has the need for connection, and a sense of belonging at the workplace. Sometimes we forget that. Thanks for sharing.

[Steve Roesler]

HI, Al

Pleased that it struck a note with you. I work with a lot of CEOs/CFOs, frequently during their transition period. While the employee population is waiting for a grand pronouncement, these folks are wondering where are all the people are, what they're thinking, and where the rest room is located:-)

The need for help is universal. The willingness to help is universally appreciated.

Thanks again for weighing in. . .

[Audreygeddes]

This is an excellent reminder and a great article - thank you for sharing your thoughts. As a manager of a large department it has been a challenge to connect on a more personal level. I have, however; been reading Andria L. Corso's book, From Gatekeeper to Trusted Advisor, and have learned more about becoming a trusted leader whom people feel comfortable opening up to. The author points out that it's about having the right attitude and mindset and then basing behaviors on your positive attitude and collaborative mindset.