How often are you confronted with,"We've got a communication problem!"?
That's a strong signal to start digging deeper because something else is probably going on.
Psychologists and counselors refer to these kinds of introductory pronouncements as "presenting" problems." They're a call for help when someone doesn't know what to do or may not even be aware of the real issue.
Unless you know the genuine issue, you can spend a lot of time creating an elegant solution for the wrong problem.
In organizations, communication is the #1 presenting problem.
The next time someone lays a "communication" issue on you, try this:
"That sounds interesting. Help me out. Describe specifically what you see happening and why it's a problem."
You may discover that the Marketing group refused to follow guidelines from Research and ended up slightly misrepresenting a product.
Listen carefully. How many presenting problems can you shed some real light on today by digging just a little deeper?
Beware the "communication" trap!
Bonus, Hot Off The Press: A week's worth of learning available through the latest Leadership Development Carnival. Big hat tip to Lynn Dessert for putting together this month's edition.