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Another great post, Steve.

I've had similar conversations with many leaders in different organizations. I like how you describe communication as the #1 presenting problem. I also appreciate your follow through recommendation.

All the best!



Steve, I think the key word in your post is "specifically"

It is amazing how if you ask who "specifically", when "specifically", what "specifically or how "specifically" problems appear to magically change

Liked the post



As a communications leader, this has always been a pet peeve of mine. For so long, I thought it was my responsibility to "fix" the "communication problems." After many years, I realized that communication is NOT an issue to be solved by a function, but something that is owned by every member of an organization.

I really appreciate your concept of a "presenting problem" and the probing questions to get to the real source of the issue to find the best solution.


Steve Roesler

Alvin, pleased that you found it useful and thanks for the encouragement!

Steve Roesler

Hi, James

It is fascinating to watch an issue "change" the more you narrow the boundaries by bearing down with specificity. I often wonder how many folks are running around doing or thinking the wrong things about an issue because they never actually got to THE issue.

Steve Roesler


That's a keen insight. Let's face it, how often do we see something directed to a department instead of an individual. Org charts can't communicate; only live human beings.

Thanks for weighing in.


Thank you so much for referencing my post here,Steve. I'm honoured! It caused me to go back and reflect on what I was thinking when I wrote it and is timely becuause in my work with clents I increasingly challenge them on the words they use and the intention behind them. When an organisation or a group within that organisation develops language usage that others night not immediately 'get' it they genuinely might not have noticed. I might say something like 'tell me a bit more about what you mean...' and it so often challenges their thinking when they take time to explain. But sometimes there is a define intention behind using specific language. It might be to show that you 'belong' and the flip side of that is to deliberately exclude people . It might be to show how clever or knowledgable you are..... Though to be honest I think out of us can see through that tactic! There will be many other examples which also serve to make communication more difficult than it needs to be.

Great discussion.

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