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Bay Jordan

Hi Steve

As always, a thought-provoking piece with some very good points.

Your thought for the day actually sums it up pretty well, but if I might just add a rider it would be: It is always easier to come to a decision if you stick to principles rather than policy!

Kind regards
Bay

Aohanian

Steve, one thing I learnt early in my career that will help with both confusion and conflict is “The Golden Silence”. The Golden Silence is the time you leave after asking a difficult question. It can seem like eternity but it’s usually around a mere seven seconds. If you can keep your nerve and say nothing, someone else will break the silence and they’ll usually fill it with something of great value.

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