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William Murphy

Couldn't agree more with the 'Thank you' mentality.

There are though additional reasons why this small gesture can produce significant benefits.

By thanking someone as a result of their efforts, naturally fosters a feel good factor and strengthens or initiates a bond. When a situation later occurs, where the same person's efforts warrant a response that is not complimentary, that person is much more likely to listen and want to correct their actions/behaviour/workrate. Why? They will want to do it for you because you've already demonstrated your fairness and give credit where it is due. That makes the task of correcting wrongs much easier to do and much easier to receive because of the bond that has already been created previously.

Lead By Example.

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