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Valeria Maltoni

That was such a good conversation, Steve! Your post reminded me of Robert Fulghum's book "All I Really Need to Know I Learned in Kindergarten."



Aha's as a beginning instead of a result. This is an "aha" - I tend to look at them as results, when you're right on about them being a beginning. Well written and well-explained. This also gets me thinking about an important three day meeting I have coming up this week at work. As the facilitator for this meeting, how can I "orchestrate the meeting" to make it the most productive for everyone. That's my job for today...figure that out. Thanks.

Steve Roesler


Your inspiration just keeps on giving. . .

Steve Roesler


Hey, I'm glad to know this is timely, given your upcoming assignment.

Valerie Maltoni, the always-informative Conversation Agent (www.conversationagent.com), got me thinking about this during a luncheon conversation a while back.

One way that I've used the "Aha" thing as a jumping off point with management groups is:

a. Simply record the "Ahas!" on a flipchart.

b. Come back to them at designated times and ask, "What can happen next as a result of this?"

That's one simple method; you've probably got a shopping list already. If you find some that work especially well, give us a shout out here and we'll be sure to post them with attribution.

Wally Bock

Great post, Steve. Based on some research, I'd nominate the "Aha" moment for the time when the real work begins. Following Graham Wallis' Innovation Cycle there has been "preparation" and now we have "illumination." The hard part is next. Wallas called it "verification." That's the part where you see what you have to do to run the "Aha" into something that works.

Steve Roesler

Hey, Wally,

Glad it has the ring of truth.

Given your expansion of the issue vis a vis the Innovation Cycle, maybe there's another post in this. Actually, it would be necessary if one were to follow the advice that "Aha" signals a beginning. The notion that "verification" (the hard part) comes next certainly sounds right to me. Yet the "Aha" is often where we stop, become self-congratulatory, and declare conceptual victory before digging into the "Will it work?" part.

You've given me an "Aha!" Now I'm feeling compelled to run with it while simultaneously getting a client project completed:-)


Great article. This brought back memories of when my 3 kids were much younger (all grown up now). I read a super book, title was "How to Talk so Kids Can Listen, and Listen so Kids Can Talk" (can't remember the authors right now - sorry). I used what I learned in those readings and applied it to my work/business: How to Talk So People/Customers/Employees/Co-workers (etc) will listen; and Listen so They will Talk. It is amazing what we can learn from our experiences with kids - the trick is in applying our learning. I'll work on applying your 5 AHA moments in my business! Thanks.

Steve Roesler

Kris, glad it hit home and brought back good memories as well.

Let's face it: we're just big kids who happen to be "grown up." If that book title pops back into mind I'd be interested in having a look.

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