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Roy Atkinson

Steve - You're absolutely correct--It's very easy to fall into giving a "knee jerk" response because we wish to help. Your proposed questions about what the person really is looking for are very helpful. Thanks for reminding me of this fundamental good practice.

Steve Roesler

Roy, pleased to know that it rang a bell. It's just so easy to fall into the "here's what I'd do" trap.

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